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Talk to us about... Billing & Payment

If you have a question about your bill, you can reach us in a number of ways. You may also be able to find the answer you are looking for by visiting our online help areas below or by watching Channel ntl (channel 120 or channel 9) on your ntl digital TV service.

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View your e-bill online*
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About your e-bill

FAQs

Why have I been charged for more than a month's subscription for my Telephone/TV packages?
Why have I been charged for a channel offered as part of a free promotion?
I subscribe to Dial up Internet – How is this billed?
What are the benefits of paying by direct debit?
Can I have the amount of my statement deducted automatically from my credit card each month?
If I pay by Direct Debit, will I still receive a monthly statement?
Can I choose the date of my bill or direct debit?
Can I pay my bill online?
I’m moving house – how do I let you know?
Can I receive my bills in large print or braille?
Can I get a copy of my old bills?

 

  Talk to us...

Our Products

Faults & Services

Billing & Payment

Moving House

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  If not...
  Email:
Customer Services
 
  or  
  Call:
0800 052 2000

 

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