For all Dial up Internet issues, we suggest you try the following to resolve your problem. If after trying these suggestions, you are still experiencing difficulty with your service, please feel free to contact us.

Don’t forget that the answer to your question may be in our extensive online help section at www.ntlworld.com/help/.

Ensure that the PC or modem is plugged into a working phone line (check for any interference or Voicemail-waiting on the line) If you have a separate / external modem, ensure that this has power Switch off your computer, wait 30 seconds, and reboot Check all the connectors and cables from your PC modem and phone line are inserted correctly