For all issues with your Telephone service, we suggest you try the following to resolve your problem. If after trying these suggestions, you are still experiencing difficulty with your service, please feel free to contact us.

If you are calling with a question about tariffs, phone-call charges, or would like a copy of your local user guide, please click here to visit our download section.

Ensure that the phone is plugged into the correct ntl socket – there may be disused BT points in your home Try another make of phone in the ntl socket if you have one Try your phone in another ntl extension socket Ensure that your phone has power – especially cordless and answerphone models